Senior Weekend Duty Support Officer

Bus routes: H17, 258, 140
Nearest Tube: South Harrow

Based at: Roxeth Gate Project, Harrow

Hours: Permanent, Part-time 12 hours per week working weekends

Working pattern: working weekends

Pay: £5678.40

Closing date: 17 January 2018

Who we are

YMCA West London’s mission is developing opportunities that transform young lives. The primary  purpose of YMCA West London’s Roxeth Gate Project is to provide high quality, holistic support and temporary housing accommodation with associated facilities for young vulnerable people to develop their personal and social skills sufficient for them to live independently from the YMCA in a sustainable way.

Every member of staff has the support of residents as their primary purpose; the principle accountabilities of the post flows from this premise.

Role and location

Our Roxeth Gate Project comprises of 42 units housing vulnerable, homeless young people our residents can access a range of on-site support services to help them move on to accommodation of their own.

As a Senior Weekend Duty Support Officer, you will be the first point of contact for residents and visitors. Responsible for the day to day security of the building, your varied duties will include taking bookings and payments for accommodation, and dealing with queries from residents and any issues that arise. You will also take part in the activity programme for residents. You will also be responsible for line managing other Weekend Duty Support Officers.


We support on going staff development, providing training, and opportunities for career progression. We offer 22 days’ annual leave, (pro rata) increasing by a day per year to a maximum of 27 (pro rata) plus bank holidays. We provide a pension scheme, free Life Assurance, Child Care vouchers scheme, Cycle2Work scheme, and a free Health cash plan including an Employee Assistance Programme.

Key attributes

To be successful in this role we are now looking for like-minded enthusiastic individuals with the necessary experience who will:

  • Be customer focused, possess excellent customer service skills and you should have experience
    of working in a customer facing role, preferably within a reception environment or similar.
  • Experience of cash and payment handling is also essential
  • Knowledge of handling emergency situations is also essential
  • Have a high standard of accuracy and good communication skills
  • Be able to deal effectively with challenging situations and use own discretion when necessary
    be able to represent our service and the organisation
  • Good ICT skills
  • Preferably previous line management experience

Closing date: 17th January 2018

Interviews: Week of 22nd January 2018

Download a full application pack below

alternatively email or call our recruitment line 020 88321523.


Position description

Application Form

Terms and conditions

Please note that an application form will need to be completed, as CVs will not be accepted.