Weekend Duty Support Officer

Bus routes: H17 258 140
Nearest Tube: South Harrow

Based at: Roxeth Gate Project, Harrow

Hours: Permanent, Part-time 14 hours per week

Working pattern: Saturdays & Sundays, alternative shifts, 8am-3pm and 3pm-10pm

Pay: £6180.72

Closing date: 17 January 2018

Who we are

YMCA West London’s mission is developing opportunities that transform young lives. The primary purpose of YMCA West London’s Roxeth Gate Project is to provide high quality, holistic support and temporary housing accommodation with associated facilities for young vulnerable people to develop their personal and social skills sufficient for them to live independently from the YMCA in a sustainable way.

Every member of staff, therefore, has the support of residents as their primary purpose. The principle accountabilities of this post therefore flow from that premise.

Role and location

Our Roxeth Gate Project comprises of 42 units housing vulnerable, homeless young people our residents can access a range of on-site support services to help them move on to accommodation of their own.

As part of the Duty Support Officer team, you will be the first point of contact for residents and visitors. Responsible for the day to day security of the building, your varied duties will include taking bookings and payments for accommodation, and dealing with queries from residents and any issues that arise. You will also take part in the activity programme for residents.

Benefits to working with us

We support on going staff development, providing training, and opportunities for career progression. We offer 22 days’ annual leave, (pro rata) increasing by a day per year to a maximum of 27 (pro rata) plus bank holidays. We provide a pension scheme, free Life Assurance, Child Care vouchers scheme, Cycle2Work scheme, and a free Health cash plan including an Employee Assistance Programme.

Key attributes

To be successful in this role we are now looking for like-minded enthusiastic individuals with the necessary experience to take on this role you will:

  • Be customer focused, possess excellent customer service skills and you should have experience of working in a customer facing role, preferably within a reception environment or similar
  • Experience of cash and payment handling is also essential
  • Knowledge of handling emergency situations is also essential
  • Have a high standard of accuracy and good communication skills
  • Be able to deal effectively with challenging situations
  • Be able to represent our service and the organisation
  • Good ICT skills

Closing date: 17th January 2018
Interviews: Week of 22nd January 2018


Download a full application pack below, or email recruitment@ymcawestlondon.org or call our recruitment line 020 88321523.


Position description

Terms and conditions

Application Form

Please note that an application form will need to be completed, as CVs will not be accepted.