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Information for customers

Cancellation Policy

For classes: If you cancel 24 hours or more before your class starts then we will credit your account for the total value of that class. You are then able to use that credit to book onto that class (or another in the same category: Children’s Classes or Adult Classes) at an alternative time.

If you cancel with less than 24 hours before your class starts you will not be eligible for credit or refund.

Bulk-Buy Books of Classes: We are not able to refund part-used bulk-buy books of classes (for example, books of 10). Completely unused bulk-buy books of classes are refundable so long as cancelations of any booked classes falls with the timeframes above.


Liability Release

 YMCA West London commits to providing high quality and well trained coaches, who run a planned programme in a safe environment. We will ensure all participants are taught in a safe and structured way. YMCA West London only accepts liability for any injury/ damage to property caused by staff or coach negligence. However, each participant agree(s) to follow any instructions given by a member of staff or coach at all times. Any participant who fails to follow these instructions hereby automatically and fully and forever release YMCA West London, all associated facilities and its owner, employees, and agents from any and all claims, demands, damages or rights of action, present or future as a result of this failure.

Outside of the taught Studio setting, adults with accompanying children are fully responsible for their care and therefore assume full responsibility for all injuries and damages which occur in or about the rest of YMCA West London premises and other venues used.

If any participant (adult or child) have any special medical conditions that we should be aware of please let us know by emailing the Y Active Team on YActive@ymcawestlondon.org.

For unstructured sessions (also called ‘unstructured classes’) that do not have a coach present at all times, each participant understands that he/she attending the class and using YMCA West London and the facilities does so at his/her own risk. YMCA West London and employees or agents, shall not be liable for any damage whatsoever arising from any personal injury sustained by participants in this class.

YMCA West London accepts no responsibility for personal property loss or damage.


Terms and Conditions

Arriving: Please ensure that you arrive for your class 10 minutes prior to the start time so that the participant joins the class at the beginning. This is important because most classes involve a full-body warm-up. If the participant misses the warm-up the coach has the right to disallow the participant from joining for the remainder of the class on the ground of safety. This would be regarded as a late cancellation and so a refund will not be given.

Parking: Parking is available and free at YMCA South Ealing (25 St Mary’s Road). Please remember to register your car at reception each time you visit or you will automatically be issued a Penalty Charge Notice.

Medical consent: For classes where parents/carers leave their child in our care, they commit to being contactable by telephone throughout the duration of the class. If they are not contactable then they grant authority to the staff at YMCA West London to render a judgement concerning medical assistance or hospital care in the event of an accident or illness. If you or your child have any special medical conditions that we should be aware of please let us know by emailing the Y Active Team on YActive@ymcawestlondon.org.

Photography and filming: On occasion there may be a photographer or filming taking place in classes for internal or external marketing use. Unless you specify otherwise in writing to the Y Active Manager (YActive@ymcawestlondon.org) you hereby give automatic consent to authorise YMCA West London and YMCA England to use photographs, videos or other likeness of you, your child, or anyone assigned guardianship to you, as we deem appropriate in our promotional materials and external communications including website, press, annual reviews, fundraising bids and other published materials. Your child’s name and your details will never be shared without your express permission.


Privacy Policy

We will only use your information with regards to YMCA West London and will not pass on your details onto anyone else.